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    How emotional intelligence can enhance the provider-patient relationship


    The electronic medical record’s role

    Recently, researchers from the Sidney Kimmel Medical College at Thomas Jefferson University, Philadelphia published their findings using the SALTED pneumonic and technique (Set-up, Ask, Listen, Type, Exceptions, Documentation). They concluded that a simple intervention providing specialized training in EMR-specific documentation can improve a medical student’s empathetic engagement, history taking, and communication skills (Acad Med 2017; 92:1022-7). I believe this may be a valuable tool for which providers should to be acquainted and a technique to be considered in daily practice.

    Patient experience and communication

    In a heavily content-laden age, patients require a component of empathy. There is value in allowing patients to “tell their story” and express themselves. Just giving them those few extra moments can make the difference in the apprehensive patient.

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    Can our best emotionally intelligent self adequately assess the patient during an encounter and give direction in a caring way? I would say yes.

    I believe we can achieve a culture of caring. Good communication, empathy, and the demonstration of EI can optimize the patient experience.

    As always, please feel free to share your perspective by emailing me at [email protected] or posting a comment below.

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